Refund Policy

Effective Date: 01 Oct 2026

At Torshiki (https://torshiki.com), customer satisfaction is our top priority. If you’re eligible for a return or cancellation, here’s how our refund process works.

Refund Eligibility

You may be eligible for a refund under the following circumstances:

• The product is returned in original condition and packaging.

• The product was damaged, defective, or incorrect on arrival.

• The order was cancelled before shipment.

• You’ve returned an eligible item within 7 days of delivery and the return has been approved by our team.

Please refer to our Return Policy for full return eligibility criteria.

Refund Options

Once your return is approved and the item is received in our warehouse, you can choose:

• Refund to Original Payment Method (for prepaid orders)

• Store Credit / Gift Voucher (faster option, especially for COD orders)

Refund Timeline

Timeframes may vary depending on your bank or payment provider.

Cash on Delivery (COD) Refunds

Since COD refunds cannot be processed back to cash:

• We will offer Store Credit or

• You can provide bank account details for a NEFT/IMPS transfer.

• Post approval, we will process the refund within 1-3 business days and It will be credited to the original payment method within 1-3 business days.

Please ensure you share correct account information to avoid delays.

Partial Refunds

In certain cases, only partial refunds may be granted (if applicable):

• Items not in original condition, damaged or missing parts not due to our error.

• Returns initiated after the return window has expired.

• Refund amount adjusted for discounts, shipping charges, or other deductions.

Non-Refundable Items

We do not offer refunds on:

• Customized or made-to-order sarees

• Final Sale items or gift cards

• Shipping fees (unless due to our error)

Refund Status Updates

You’ll receive an email confirmation once:

1. Your return is received and inspected.

2. Your refund is approved and processed.

If you haven’t received a refund within the expected time frame:

• Double-check your bank account or card provider.

• Contact your payment gateway/bank for any delays.

• Still stuck? Reach out to us and we’ll help.